Careers

Careers

Education: Computer / IT / Electronics Engineering Graduation.

Experience : Minimum 3-4 years relevant experience is require.

Job Description:

  • Strong knowledge in system administration and networking on Windows platform. Microsoft certifications preferred.
  • Experience in Web Hosting background.
  • Experience with Windows servers in physical and virtualization environments.
  • Familiarity with the fundamentals of windows scripting languages with understanding of ASP .Net/MVC will be an added advantage.
  • Experience in Powershell scripting.
  • Experience in installing, configuring, and maintaining services such as DNS, IIS, MySQL, MSSQL, Active Directory, etc.
  • Strong grasp on web hosting management tools such as Plesk Panel.
  • Proficient with network tools such as IPSEC, Windows firewall, Sysinternals.
  • Experience with virtualization technologies such as Hyper-V and Citrix Xen.
  • Familiar with Cloud Computing : AWS, Azure
  • Experience in monitoring applications like Nagios, MRTG
  • Ability to build and monitor services on production servers.
  • Excellent team management and communication skills.
  • Ability to work in a challenging and demanding mission critical infrastructure.

The ideal candidate will be responsible for monitoring services of all Production servers, also perform system admin tasks on a daily and weekly basis. You will also support customers who faces live web hosting related issues.

Qualifications:

1 -2 years of experience in WebHosting Industry.
Customer service oriented.
Strong written and verbal and troubleshooting skills.

Responsibilities:

  • Excellent communication skills.
  • Experience with Linux and Windows servers in physical and virtualized environments for system administration tasks
  • Experience in maintaining services such as DNS, Apache, MySQL, NGINX, Mail Service, etc.
  • Experience in management tools such as cPanel / WHM and Plesk.
  • DNS Management.
  • Ticket based customer support.
  • Familiarity with load balancing, firewalls, NAS etc.
  • Knowledge on Xen , AWS, Azure
  • Knowledge on monitoring applications like Nagios, MRTG, etc.
  • Complete hands-on for debugging email issues, website related issues.
  • Ability to work in a challenging and demanding mission critical infrastructure.

Interested candidate should send email to jobs@balasai.com with the subject as “Technical Support Engineer”

Responsibilities:

  1. Ability to communicate effectively with both business and technical contacts
  2. Taking customers enquiries through email, phone, chat
  3. Maintaining existing customers relationship management
  4. Helping new customers to pick the plan that works best for their business.
  5. Helping to upgrade existing customers to newer plans to fit their requirements
  6. Reaching or exceeding sales goals
  7. Co-ordination with Operation and Marketing teams
  8. Ability to handle multiple processes at one time
  9. Customer Visits (with covid precaution)
  10. Cold calling and Lead generation
  11. Research and analyse relevant information including competitor products, pricing and their strategy. 
  12. Brainstorm and develop ideas for creative marketing campaigns in line with the strategy. 
  13. Extensive sales and billing knowledge
  14. Knowledge in the any CRM Billing System is an added advantage
  15. Prepares reports by collecting, analysing, and summarizing information.

Requirements:

  1. Graduate Degree is a must.
  2. 1+ year work experience. (Experience in hosting industry would be added advantage)
  3. Fluent in English, Hindi and Marathi.
  4. Excellent presentation skills.
  5. Clear verbal and written communication skills.
  6. Good connect with social media entrepreneurs.
  7. Self-Starter & ready to go the extra mile.
  8. Highly motivated & self-driven with a proven ability to perform multi-tasking.
  9. Immediate Joiner preferred.

What you’ll get in BNPL:

  1. Excellent Career Progression.
  2. Opportunity to work on large Hosting projects.
  3. Energetic and Enthusiastic Work Environment.
  4. High energy team.
  5. Long term goal achievements
  6. Prime location
  7. Legacy of 20+ years in Hosting Business
  8. Insurance Covered

Note: Interested candidates please apply to jobs@balasai.com with post applied for in the subject.

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