The support plans are classified in 3 types.
Support Plans
The option to select a support plan is offered at the time of placing your order. If you have not selected any support plan then by default "Bronz Support plan"
is offered with each of the service ordered.
|
Feature |
Bronze |
Silver |
Gold |
|
Contact Method |
Web only |
Phone or Web |
Phone or Web |
|
Coverage Hours |
10am to 6 pm Mon-Friday (excl public holidays) |
24 hours, Mon-Sun 24X7 |
24 hours, Mon-Sun 24X7 |
|
Response Time - Phone Incidents |
N/A |
5 Minutes |
5 Minutes |
|
Response Time - Web Incidents |
30 Minutes |
30 Minutes |
15 Minutes
|
|
Contract Limit of Per-Incident Support Tickets |
- |
12 |
18 |
If you have not signed up for any plan, please get in touch with our sales.
If you have not opted for any plan , you can opt for following incidents tickets.
