How to seek Support

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The support plans are classified in 3 types.

  • Bronze.
  • Silver
  • Gold

 

Support Plans

The option to select a support plan is offered at the time of placing your order. If you have not selected any support plan then by default "Bronz Support plan"
is offered with each of the service ordered.

Feature

Bronze

Silver

Gold

Contact Method

Web only

Phone or Web

Phone or Web

Coverage Hours

10am to 6 pm Mon-Friday (excl public holidays)

24 hours, Mon-Sun

24X7

24 hours, Mon-Sun

24X7

Response Time - Phone Incidents

N/A

5 Minutes

5 Minutes

Response Time - Web Incidents

30 Minutes

30 Minutes

15 Minutes

 

Contract  Limit of Per-Incident Support Tickets

 

-

 

12

 

18

       

If you have not signed up for any plan, please get in touch with our sales.

If you have not opted for any plan ,  you can opt for following incidents tickets.


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