Scheduled Maintenance : E-support Portal Migration

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Dear Customer,

Greetings From Balasai Net Pvt. Ltd.

As part of our continued efforts to improve Service Quality, we have scheduled a maintenance of our E-support Portal. The new Support Portal will be integrated with our CRM.

This maintenance activity will be carried out on September 28 & 29, 2017.

During this maintenance E-support portal will not be accessible.

All registered users are requested to send mail for support related query/issues
to "support@balasai.com" and for sales to "sales@balasai.com”.

Once the maintenance is completed you will be able to access the Support Portal at:
"https://www.balasai.com/support/" .

To access your support history directly at the support portal, you will need to reset
your password.

You will also be able to access the support portal through our CRM.
Once logged into our CRM, you will be able to access your tickets.

Activity Window :

Start Time : 07:00: PM IST on Thursday, 28 September 2017
End Time : 11:00 PM IST on Friday 29 September 2017
Duration : 28 hours
Services Affected : Support Portal Access

We appreciate your patience during this scheduled maintenance window.

In case of any queries/concerns, please feel free to contact our Support
Team at support@balasai.com, or by phone at 020-65006790/91.

Thanks & Regards,
Team Balasai.

===============================================================

UPDATE :-

Dear customers,

Greetings From Balasai Net Pvt. Ltd.

The Schedule Maintenance of our E-support Portal has been completed successfully and the new Support Portal is fully integrated with our CRM, You can now access the support portal through our CRM to access your Tickets,Knowledgebase,Announcements etc.

To access your support history directly at the support portal, you will need to reset your password, To reset password visit: https://www.balasai.com/support/en/reset

We are sorry for any inconvenience caused.

Thanks & Regards,
Team Balasai.

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