Scheduled Maintenance at US Datacenter on 18.04.2013

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Dear Customer,
Maintenance has been scheduled at Internet Data center for the Server on which Web/DB/Mail Service is hosted.

Affected Server:
50.23.109.195

Details:
===============================================================
Date: Thursday, April 18, 2013 (04/18/2013)
Start Time: 07:00 AM UTC (12.30 PM IST)
End Time: 11:00 AM UTC (04.30 PM IST)
Services affected: Server connectivity and back-end services
Location: SanJose
Duration: 4 hours

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Datacenter Network Engineers, working in tandem with the hardware vendor, have identified an
issue on customer routers which provides connectivity for your server(s) and
back-end services. To prevent an unplanned outage resulting in significant downtime,
Engineers will be performing firmware upgrades during a scheduled maintenance
window.

During this maintenance, all servers in this datacenter will initially
experience a disruption in back-end services on the private network, such as
DNS resolution, iSCSI, NAS, data backup, and SSL/PPTP/IPSec managed VPN access
to servers while the MBR (master back-end router) is rebooted for upgrade.
Back-end private network connectivity from servers in SanJose facility
to servers in other pods will also be disrupted during this maintenance.

While the maintenance window is set for 4 hours from April 18, 2013 12.30 AM - 04.30 PM IST
we expect the initial services disruption to last less than 30 minutes, and subsequent disruption to each pod to
last less than 30 minutes, as well.

==================================================================================================================


We appreciate your patience during this work and welcome your feedback.

In case of any queries/concerns, please feel free to contact our Support Team ticketing system, Live Support chat, or by phone at 020-65006790/91.

Thank you,

Balasai Support

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