Knowledgebase : Account Suspended : Malware Infections
Your website is published by you or your developers as per your design specifications. Your are responsible for the contents published on your website. Sometimes, your website may host contents , unknown to you, probably published by unknown people who c...
Some of the most common reasons are: * CMS systems like Wordpress / Joomla etc not upto date. * Outdated script plugins and/or themes * Inappropriate file permissions * Insufficiently secure passwords for databases and FTP * XSS or SQL Injecti...
We recommend following steps : * Backup your database * Download a copy of your site, but keep it separate from your clean backups. * Delete all files from your public_html directory. * Delete the database and database users. * Contact us so ...
Get in touch with our support. Generally we do reactivate the site when clients confirm that either they, or their developers, are ready and able to start working on the site to eradicate any rogue files. If this is the first time a Malware warning ha...
We need to suspend your site immediately on notification of Malware being present, because of the security threat it presents to the server, other hosting accounts etc. The malicious software may be being used to generate SPAM or SCAM mails, Probing othe...