Knowledgebase

When you check the error logs, you can see many things. Some things you can ignore: File does not exist: /home/username/public_html/robots.txt File does not exist: /home/username/public_html/favicon.ico File does not exist: /home/username/publ...
* Log into cPanel. * Under Databases, click MYSQL DATABASES. * Under Add User to Database, select a user from the User drop-down menu. * From the Database drop-down menu, select the database to which you wish to allow the user access. * Click ...
To change the password for an existing Email Account: 1. Login to the cPanel. 2. In the Mail Section,click on the _Email Accounts_ icon. 3. There is table which lists all the Email Accounts, click on _Change Password_ next to the appropriate Email acco...
The quota limit for an Email Address defines the amount of mails (in MB = Megabytes) that can be stored to its mailbox. If this limit is exceeded,the incoming mails will be returned to the Sender with a message stating that the Recipient's mailbox is f...
To copy or move files through the File Manager,follow the below steps: 1. Login to the cPanel. 2. Under _Files_ section,click on _File Manager_ icon. 3. In the Pop-up,select _Web Root(public_html/www)_ and _Show Hidden Files(dotfiles)_,then click _Go_....
For creating a new Email Account/ID : 1. Login to the cPanel. 2. In the Mail Section,click on _Email Accounts_ icon. 3. Type the Email Address/Name that is to be created in the _Email_ field. 4. Type the password in _Password_ field. (Password streng...
Email Forwarder is a feature which allows a copy of email sent to one email address to be forwarded to another email address. This lets you use one account to check mail sent to several email addresses. * CREATING EMAIL FORWARDER :- To create an ...
Some scripts / applications require certain scripts be run at a certain time to function properly. On Windows servers, you can set them up to run at certain times by creating a schedule task. CREATING A SCHEDULED TASK :- You can set up Scheduled Task...
Account and user level filters control how your incoming email is handled, helping to ensure that you receive more mail and less spam. cPanel allows you to manage filters for each email account on your domain. This can be useful for discarding spam, re...
To create a custom error page for your account, please login to the cPanel and click _Error Pages_, under _Advanced_. Select the domain or subdomain you want and click the page you want to edit. Insert your own custom page code (in HTML or SHTML). The ...
This is a .htaccess code which allows you to specify the file which loads as your default page whenever anyone types your domain name. EXAMPLE: If you type "http://www.your-site.com" in your browser's Address Bar, then the page which loads is "index...
DIRECTORY LISTING DENIED, THIS VIRTUAL DIRECTORY DOES NOT ALLOW CONTENTS TO BE LISTED Are you seeing this error message when trying to view your site? Directory Listing Denied This Virtual Directory does not allow contents to be listed. You have...
Attached document includes the steps for configuring an Email on Blackberry
Attached document gives the steps to configure an Email on Windows Mobile 6.
Attached document will help in the configuration of an Email ID on iPhone/iPad/iPod.
* Go to an existing database in phpMyAdmin. * Click Export at the top. * Leave the settings as they are, click the "Save as file" checkbox and click Go. * This will download a .sql file to your computer.
.HTACCESS is a special Apache file that tells your website how to function. You can edit the existing .HTACCESS file on your site, or you can create a new text file in any directory and name it .HTACCESS HOW CAN I SECURE MY .HTACCESS FILE? The ...
Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance and other unmanned server duties. To create a cron job: * Log into cPanel. * In the Advanced section, click CRON JOBS. * Make sure the current email ad...
With Addon Domains you can host multiple different domains with different website content, all under the same disk space and bandwidth of one cPanel. TO CREATE A SECOND DOMAIN NAME WITH ITS OWN WEBSITE, PLEASE DO THE FOLLOWING: Login to your cPan...
Create A MySQL Database * Log into cPanel. * Under Databases, click MYSQL DATABASES. * In the New Database field, type a name for the database. * Click CREATE DATABASE. * Click GO BACK (The new database will appear in the Current Databases ...
* Start Outlook. * Complete the following steps depending on whether you have an e-mail message from the sender you want to add or you know their e-mail address. Note: Outlook 2003 and 2007 users can use either method below, but Outlook 2010 does not...
Webmail allows you to access your Email Account through a web browser. To access the Webmail,here are the best ways: 1. URL : https://mail.YourDomain.com:2096 OR URL : mail.YourDomain.com/webmail 2. Type the Email Address into the _Username_ f...
To access phpMyAdmin from cPanel, simply log in to cPanel and click the phpMyAdmin icon in the Databases section.
This article demonstrates how to add a column to a database table in phpMyAdmin. Begin by accessing phpMyAdmin via cPanel : * Select the database you wish to work with (listed in the left column when you first access phpMyAdmin). * If your tab...
If you don't want to register additional domain names,then you can use subdomains to host additional websites or parts of a website. Subdomains work using one of your existing domain names and a prefix. So, for example, we could create a subdomain on exam...
Auto Responder is a feature that can be configured to automatically send predefined response messages to anyone who sends mail to a particular mailbox. To configure an Auto Responder to send automatic response from a particular email address,follow th...
If you run a database driven website, it is important to backup your databases, periodically. You can generate a full backup [1] to do this, but you may decide it is unnecessary to backup everything. So, here is how to backup just your databases. To b...
A home directory backup will backup all of the files in your home directory. It is important to backup your files on a weekly or monthly basis. Backups are very important part of maintaining a website. However, it will not backup DNS, MySQL, or other syst...
Permissions are very important when it comes to Hosting your website. Some files need to be protected from writing and editing, as a security measure. One of the easy and basic ways to change the permissions is through File manager in cPanel. To chang...
To change the permissions of files and folders,follow the below steps: 1. Login to Plesk control panel using the URL https://test.com:8443 (replace test.com with your domain name) 2. Click on _File Manager_. 3. Decide the file/folder for which you wish...
If you wish to change the Password of your cPanel. Then please follow below steps: 1.Login to the cPanel. 2.Click on the _Change Password._ 3.Type your Original/Current Password in the box to the right of _Old Password_. 4.Then type the desired Pas...
To change the FTP credentials,please do the following: 1. Login to the Plesk Panel and click on _Website & Domains_ tab. 2. Click _FTP Access_. 3. Then click on the account for which you want to change the credentials. 4. Change the credentials s...
To set-up an Email Account in the Microsoft Outlook Express: 1. Start _Outlook Express_, from the _Tools_ menu, select _Accounts_. 2. Click _Add_, and then click on _Mail_ to open the Internet Connection Wizard. 3. On the _Your Name_ page of the wizard...
To configure an Email Address on MAC OS, follow the below given steps: 1. Click on the Mail menu in the upper left corner of the window and select Preferences. 2. The Accounts page will display. Click the Plus Sign (+) in the lower left corner of the w...
If you have multiple users that need to use FTP to upload tiles to your websites, you can create separate accounts for each of them to use. Follow the below steps for same: 1. Go to _Websites & Domains_. 2. Click on _FTP Access_. 3. Click _Create Addit...
FTP account will allow users to manage files and folders of the domain. Creating new FTP accounts can be done to give access to other people without giving them your cPanel login credentials. Also you can give different people different levels of acces...
In Plesk, first we create a database, and then we create a user to access that database. Both steps are outlined below. STEP 1: CREATE DATABASE 1. Click _Websites & Domains._ 2. Click on _Databases._ 3. Click on _Add new Database_ icon. ...
Domain Aliases are additional domain names that can be set up to point to one of your sites. For example, testsupport.in and testsupport.co.in can both pointed to testsupport.com. Follow the below steps to create a Domain Alias: 1. Login to the Plesk P...
To create a domain alias,follow the below steps: 1. Login to the Plesk Panel. 2. Click on _Websites & Domains_ tab. 3. Click the _Show Advanced Operations_ link. 4. Click on _Domain Aliases_ icon. 5. Then click the _Manage_ link to the right of th...
Create A Database User * Log into cPanel. * Under Databases, click MYSQL DATABASES. * Click JUMP TO MYSQL USERS in the top-right corner of the page. * Under Add New User, enter a username._ _Be sure that the username is 7 letters or shorter. ...
To disable the Filter Rule: 1. Login to the cPanel. 2. In the _Mail_ Section, click on _Account Level Filtering_. 3. Click on the _Edit_ button which is parallel to the rule which you have set. 4. Scroll down & under the _Actions_ click on the _+_ si...
* EDITING :- Editing an existing file through the File Manager allows you to make immediate changes to your web site without having to upload a new version of the file. To edit a file please follow the steps below: 1. Login to the cPanel. 2. In th...
The .htaccess file contains directives (instructions) that tell the server how to behave in certain scenarios and directly affects how your website functions. Redirects and rewriting URLs are two very common directives found in an .htaccess file, and m...
A full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup, you can not download the full backup right away. The backup takes time to perform and the server will send you an email once the backup is ready to download. ...
HOW CAN I IMPORT A DATABASE? * Go to phpMyAdmin * Click the new database name in the top left (optional) * Click Import in the main area of phpMyAdmin * Browse for the .sql file on your computer and click Go The optional step depends on if ...
The latest version of phpMyAdmin allows you to change the name of the database. NOTE : Keep in mind that when you change the name of a database, you will have to reconfigure user permissions and any scripts that you want to continue referencing this...
MySQL queries or tables stop working If you get an error which says, "so-and-so is marked as crashed and needs to be repaired," then you can easily fix this in cPanel. Even if you are getting a different kind of error like "supplied argument is n...
If you have forgotten the cPanel password,then please try the reset password link on the cPanel login page. Following are the steps : 1. When you click on the _Reset password_,a login screen will appear where in your username will be present or you ne...
Mailing List feature simplifies sending mass mail, allowing you to type a single address to send mail to multiple email addresses. To create Mailing List,follow the below steps: 1. Login to the cPanel. 2. In the _Mail_ section,click on _Mailing Lists_ ...
To set/change the default page of the domain,follow the steps given below : 1. Login to the Plesk Panel. 2. Click on the domain name for which you want to set/change the directory index. 3. Then click on the _Websites & Domains_ tab. 4. Next,clic...
The .htaccess file is a hidden text file within your hosting account that can be very powerful. It is designed so that you can modify it to change the behaviour of your website that normally would take higher access beyond your account. Kindly follow ...
File Manager allow users to manage the files of their domain. * UPLOADING :- While uploading,always place your files inside the public_html folder. To upload to your Addon or Subdomain's web site, always place your files inside the document root fol...
To upload files/data using FileZilla: 1. Open the _FileZilla_ Application. On the top menu bar you will find _Host_, _Username_, _Password_ & _Port_ boxes. 2. Put the domain name for e.g. yourdomain.com in the box next to the _Host_. Or else you can als...
Backups are essential part for maintaining the website. It is important to create backups on weekly or monthly basis. Follow the below steps to perform a backup: 1. Login to the Plesk Panel and go to the _Account_ tab. 2. Click on the _Backup my Acco...
The file manager is used to upload, remove and organize all website files. 1. Click _Websites and Domains._ 2. Choose _File Manager._ NOTE : Main website files are stored in _Httpdocs_ directory. TO ADD AND REMOVE A DIRECTORY: 1. To crea...
Statistics are detailed reports on how your resources and sites are being used. The first place you'll see _Statistics_ is on the home page. Here you can see your current _Disk space_ and _Traffic usage_. To view statistics by another way,do the follow...
When you have a website online, you may want to check on how many people are coming to your website. cPanel has several built in statistic reports. PLEASE NOTE: The stats may not begin working and updating during the first 24 hours. The favored p...
If you delete the www folder, your site should still load properly. If you delete the public_html folder, you will need to restore a backup from before. If you don't need a restore, but want the public_html folder fixed, please contact us at supp...
Certain ISPs may not allow Port 25 for SMTP. In that case you need to configure your Mail Client using Port 26 for outgoing Mails(SMTP)
Internal server errors can be caused by a few different things. Please check the_ Error Log_ in cPanel for specific information. Here are the most common reasons for 500 errors: 1. Bad permissions, Writable by group Directories and folders should be ...
The IP Deny Manager allows you to prevent an IP address, domain name, or block of IP addresses from accessing your website. If someone is using a lot of your bandwidth, posting malicious content, or should not be allowed to access your site for another re...
In IIS the "301 Redirect Permanent" is not possible if being done to the same site. There are two possible solutions for this: Option 1. Setup URL Rewrite The server supports URL Rewrite. URL Rewrite is somewhat like the Rewrite Module of Apache, but t...
If you've forgotten the password to your MySQL database user, you must create a new user with a new password, and then assign that user to the database. This will not erase or change any of the data in your database. CREATE A NEW USER * Log into...
Password protecting a directory limits the right of entry to specific components of your website by compelling the incoming visitors to enter a valid username and a password. This password process is also known as a sort of "Authentication" procedure. ...
No, There is no need of restarting a Web Server. You will need to "hard refresh" your web page to see the changes. * Simply go to your site and load the page that should be affected. * Hit CTRL + F5 to refresh everything (some computers require th...
In order to set up custom error,please do the following: TURNING ON CUSTOM ERROR PAGES :- Before you can use custom error pages, you must first turn them on. 1. Login to the Plesk. 2. Go to the _Websites & Domains_ tab. 3. On the list of domain n...
Password protecting a directory is useful if you want only a select few people to be able to access it using the login info you specify. 1. Login to the Plesk. 2. First go to _Websites & Domains_. 3. You may need to _Show Advanced Operations_. 4. Cli...
The Reidrect feature that allow you to redirect your website's visitors from a source URL to a destination URL. To set up a redirect,do the following: 1. Login to the cPanel. 2. In Domains sections,click the Redirects icon. 3. Use the pull-down men...
The .htaccess file is pretty handy as it can also allow you to set various PHP flags that you may not want enable for all of you websites and in turn will let you run just about every PHP flag or directive on a one on one website basis. The format o...
To view and manage the website logs,do the following: 1. Go to _Websites & Domains_. 2. Click on _Logs_. 3. Click the _View_ link corresponding to the domain name. * Depending upon your site, these log files can be very large. 4. If you want to v...
Parked domains are basically an alias domain name to your primary domain, it will be pointing to the same webpages as your primary domain is pointing to, i.e. multiple domains, same website. Parked domains are often used by businesses that want to have mo...
A subdomain is a subsection of your website. Subdomains use a prefix in conjunction with the domain name. The subdomain name looks like test.yourdomain.com, support.yourdomain.com. For creating the sub-domain,do the following: 1. Login to the cPanel. 2....
HotLink protection prevents other websites from directly linking to files and pictures on your website. Other sites will only be able to link to file types that you don't specify. AN EXAMPLE OF HOT LINKING : Say I like the image on your website, and I wa...
Get in touch with our support. Generally we do reactivate the site when clients confirm that either they, or their developers, are ready and able to start working on the site to eradicate any rogue files. If this is the first time a Malware warning ha...
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